Notice to our clients and former clients about a security incident

We are writing to inform you that, between 1 and 3 November 2026, an unauthorised third party accessed the management software provided to us by our technology provider Ebroker Insurance Technologies, S.A. and took a copy of the data of our clients, both current and former.

The data affected, to the extent that they were held in our database, are: first name and surnames, sex, type and number of identity document, date of birth, bank account number (IBAN), email address and telephone number. No data relating to health, claims, policies or passwords have been affected.

With these data, a third party could attempt to deceive you by impersonating our brokerage, an insurance company or your bank, charge unauthorised direct debits to your account or use your identity.

Our provider closed the means of access on the same day it was detected, and a technical analysis is being carried out. We have informed the Spanish Data Protection Agency (Agencia Española de Protección de Datos) and filed a criminal complaint.

We recommend that you be wary of messages or calls asking you for passwords, payments or changes of bank account (we will never ask you for them), that you check the direct debits charged to your account, and that you ask your bank to refund any unauthorised charge, for which you have 13 months. If you suspect that someone has used your identity, report it to the Police (Policía) or the Guardia Civil.

Contact

For any queries: Alberto Urbano, Segurmar 1976 S.L., telephone +34 952 822 373 (Monday to Friday, 9:00 to 14:00), [email protected].